*****Updated 4/3/20***** We are open! But only your pet can come in!
In order to more fully protect our staff and clients, we are now operated under a "curbside" protocol. Here are the steps:
1. Please call for an appointment. Be prepared to update your telephone number and advise us why you are bringing your pet in. Please bring cats in carriers and dogs on a leash.
2. When arriving in our parking lot, please call 901-332-4550. An assistant will come to your car and give you one of our leashes. Please put the leash on your dog in the car and get out of the car with the dog. Walk to the clinic door with the assistant (6 feet apart). Return to your car to wait, or drop your pet off to return later. Pets in carriers may be handed to the assistant outside the vehicle.
3. If you are waiting, the doctor will call you after examining your pet to go over findings and make recommendations. If your pet needs to stay, a discharge time will be scheduled.
4. At discharge, please call from your car when you arrive in the parking lot. A staff member will check you out, go over instructions, and bring your pet to your car.
5. Our staff will be wearing cloth masks as soon as available. We suggest that our clients do so as well.
In addition, our hours beginning 4/6/20 will be 7:30-4:30 Monday through Friday. We will not be open on Saturdays and Sundays.
Beginning Wednesday March 25, 2020 we will see only medically necessary appointments on the premises. This includes pets who are sick, injured, or otherwise experiencing significant discomfort. Puppies and kittens under 6 months old will be seen for wellness visits due to the increased risk of infectious disease.
For minor medical needs, please call us at 901-332-4550 to set up a telemedicine appointment.
We will not see routine grooming, bathing, and wellness appointments between March 25 and April 7.
In these challenging times of the Covid-19 pandemic we at Brooks Road Animal Hospital are committed to protecting the health of our patients, clients, staff, and community. In order to more fully comply with recommendations for social distancing while also ensuring that our patients stay healthy we are implementing the following procedures.
- Pets should be accompanied by no more than two people.
- Please allow extra time for morning drop off appointments and afternoon pick up appointments. If you see that there are two others in the waiting room, please return to your car and call us. We will let you know when we can escort you to an open space. We will attempt to check everyone in and out as quickly as possible.
- Please be prepared to provide updated contact information when dropping pets off, especially for boarding. For overnight boarding pets, we will require the name and contact information for someone who can pick the pet up within a few hours if the clinic must close.
- It may be necessary to postpone some elective surgical procedures in order to conserve masks, gowns, and surgical gloves
Some more tips and information:
- At this time there is no evidence that pets can be infected with Covid-19.
- The AVMA recommends that persons who are infected with Covid-19 have someone else in the home care for their pet. This will reduce the chances of the virus settling in the pet’s fur and possibly infecting other people.
- In case we are instructed to shelter in place and not leave our homes, it is recommended to have a two week supply of pet food and necessary medications on hand in the home.
- Our online store at brooksroadah.com is an excellent source for your pet’s food and medications. They can be shipped to your door.
- Although we have not experienced supply chain shortages so far, we may see shortages in the future. Be sure to order refills of medications and prescription diets long before they are needed. Order from online store preferably to minimize exposure.
We will continue to monitor current recommendations from the CDC, the AVMA and the health department. We appreciate your patience and understanding as we navigate these new circumstances. Thank you for trusting us with your precious pets.
Susan Moon, DVM
Brooks Road Animal Hospital